Interview assessments 'should involve clear communication'
18/01/2012 16:09
Employers should openly communicate with candidates when using psychometric testing when searching for people to fill job vacancies, according to one expert.Phil Flaxton, chief executive of Work Wise UK, said that while psychometric tests are a useful addition to the recruitment process, they must be used effectively in line with good communication between candidates and the employer.
"It is a useful tool. It is something which has gained momentum probably in the last 15 years. The key to the success of this is communication," he added.
The expert also explained that feedback is one of the most important aspects of using such testing, as without it the interviewee does not know what they have done wrong or right or which areas they need to improve upon.
Mr Flaxton commented: "If someone is applying to work in your organisation, then the very least you can do is to communicate well with them."
His comments come in the wake of research by psychometric assessment provider Talent Q, which found that recruiters could be jeopardising their employer brand by making fundamental mistakes with the tests and selection process.
The analysis also revealed that recruitment consultants often do not explain sufficiently to the candidate the reasons they are taking assessments as well as the resultant information that follows.
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