Account Manager - Nordic/English
| Job title: |
Account Manager - Nordic/English |
| Sector: |
Customer Service & Call Centre |
| Salary: |
£16,500 - £18,000 |
| Reference number: |
MJ8439 |
| Contract type: |
Permanent |
| Job validation: |
Randstad Job Advertisment |
job description
Job Title: Bilingual Account Manager
Location: Newcastle
Sector: Contact Centre
Salary: £16,500 rising to £18,000 on successful completion of probation:
Our client is seeking an account manager experienced in Business to Business sales to support a major client in a multilingual role.
Languages required : Fluency in English AND Danish OR Norwegian OR Swedish
Interfacing with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e., order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Job Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
Provide answers and/or advice to customers based on their particular requirements and customer profile.
Update customer records.
Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Candidate Profile:
Fluent Nordic and English speaking
A background in Business to Business Sales
Good listening and responding skills.
Possess a drive to achieve as well as insight into self and others.
Good sales skills with the ability to be flexible.
Associated Benefits:
Bonus - OTE £23-£26k pa
37.5 hours per week between 8am and 6pm Monday to Friday
21 days holiday + bank holidays