Mortgage Administrator
| Job title: |
Mortgage Administrator |
| Sector: |
Administrative & Support Services |
| Salary: |
£15,000 |
| Reference number: |
MJ3907 |
| Contract type: |
Permanent |
| Job validation: |
Randstad Job Advertisment |
job description
We are currently recruiting for Mortgage Administrators to join an existing team based on the business park in Chester. The position offers a fixed term contract for 12 months with a salary of £15,000 per annum.
You would working as part of a team, delivering outstanding service in line with the agreed levels of processing and administration.
KEY ACCOUNTABILITIES
- Adhere to the agreed policy and procedures and ensure that a compliant environment is maintained at all times, evidenced by regular checking.
- Receive and handle queries effectively and in a timely manner within agreed service levels.
- Provide a high quality customer focused service.
- Maintain personal development records to ensure appropriate skills and knowledge are maintained to meet objectives.
- Maintain an up to date knowledge of legislative, compliance and technical requirements.
- Receive & embrace feedback on quality monitoring and sampling, where training requirements identified desk side support will be provided.
- Continuously review tasks and processes and recommend improvements as they are identified. Identify issues and escalate where appropriate.
- Work within agreed mandate levels.
- Produce customer correspondence on behalf of Collections department to the required service and quality standards.
- Maintain appropriate level of technical knowledge.
- Ad-hoc administrative tasks to suit the business needs.
KNOWLEDGE AND SKILLS
- Experience in Mortgage Collections or Debt Recovery
- Good working knowledge of software packages e.g. Microsoft Word & Excel
- Working knowledge of Data Protection Act, Anti Money Laundering, Complaint
- Team player
- Written and oral communication skills
- Planning, prioritisation and organisation
- Displays initiative and flexibility
- Customer focused
- Problem Solving
- Influencing
BENEFITS
- Excellent rate of pay
- Subsidised canteen
- Comprehensive training offered