IT Service Desk Analyst
| Job title: |
IT Service Desk Analyst |
| Sector: |
Information Technology |
| Salary: |
£9.53 per hour |
| Reference number: |
MJ2889 |
| Contract type: |
Temporary |
| Job validation: |
Randstad Job Advertisment |
job description
About Our Client
Our client a public sector organisation based in the centre of Leeds are looking to recruit a Service Desk Analyst on a temporary basis within the Leeds Office. Payrate £7.50 - £9.50 per hour
You must be available immediately.
Job Responsibilities:
The role of the Service Desk Analyst is to provide the first point of contact for all Information based requests. To log and resolve requests in the first instance before assigning to 2nd line support groups, where necessary.To record all requests on the Service Desk system, to track and monitor each request through to successful resolution and closure
Preferred Skills:
Principal Duties & Areas of Responsibilities
To provide first line IT support service within the IC
Problem management
Incident management
Change management
Service requests
To work within a team
To provide Telecoms support service within the IC
Deal with mobile phones
Desk based phones including hunt group and special features
Replacement sim cards and mobile phones
IT services covers all Information Technology and Communication services
Data network
Software
Hardware
Servers
Voice
Data
Operate the IC’s Service Management System
Call logging
Manage Calls
Testing
Resolve
To provide customer focused support service to users of the IC’s network for voice and data services (infrastructure, applications and hardware)
To carry out some Administrative function within the IT department
Report writing in respect of Service Desk issues
To provide training and guidance on the IC’s systems
To provide Management Information (MI) – reports as requested
To provide network administration duties
Set up accounts
File creating
Personal Attributes:
To be ITIL qualified (minimum foundation level) or willing to train (Information Technology Infrastructure Library)
To be ECDL qualified (full certificate) or working towards (European Computer Driving Licence)
Experience of Service management systems
A relevant understanding of relevant Microsoft applications
A relevant understanding of technology
XP
Office
SharePoint
Outlook / Exchange e-mail
Leading PC package software
A good understanding of IT Systems
Security issues (spam/viruses/misuse and abuse)
A high quality customer focused approach
A professional attitude
Good organisational skills
Excellent communication skills
To have speedy and accurate keyboard skills
Awareness of legislation as it effects the IM&T area (Data Protection, Caldicott, Freedom of Information)
GCSE (or equivalent) in Maths and English
To have strong technical understanding
If you are interested in this position please press one of the apply buttons