Complaints Officer
| Job title: |
Complaints Officer |
| Sector: |
Customer Service & Call Centre |
| Salary: |
£19,000 - £21,000 |
| Reference number: |
MJ2526 |
| Contract type: |
Permanent |
| Job validation: |
Randstad Job Advertisment |
job description
My client is one of the largest, most trusted banking and financial service organisations in the world. They are recruiting Complaints Officers to work in their Bristol city office. This is a fantastic opportunity to work for a global employer who will be able to offer you exciting career opportunities and exceptional benefits.
You will work in the complaints department. The successful applicant will be required to investigate and provide a full and final response on complaints received relating to service and administrative issues.
You will be responsible for ensuring complaints are dealt with strict adherence to the Financial Service Authority regulations. You will ensure that all complaints are resolved positively, professionally and to the complete satisfaction of the customer.
Dependability is at the heart of everything my clients does, both individually and as an organisation. In the role you will build on your knowledge and experience as you accurately respond to customer queries, identify and report on the operational risks.
The successful candidate will have previous experience working in customer-faced role, desirability within a banking environment with knowledge of the Financial Service Authority.
You will have excellent customer service and communication skills. Remain calm and objective under pressure. You are reliable, responsive and capable of rising to a challenge, with a proven track record of completing tasks independently. Confident decision maker and strong negotiation skills are essential.
Ideally you have been accredited a CeFA 1, or equivalent (e.g. FPC, ACII), qualification.
Skills and Attributes
Deals with administrative requests in a timely, effective and customer-focused manner
Highly approachable
Positive and resourceful in dealing with change
Proactive approach to building rapport
Highly planned, forward-focused and organised
Plans, schedules and organises tasks according to priorities
Flexible in dealing with changing priorities
Presents information in clear, logical manner
Uses effective judgement to solve problems, identifying solutions where possible
Demonstrates high level of personal integrity and ethical behaviour, particularly when dealing with confidential issues
Builds and maintains effective relationships
Demonstrates flexibility and adaptability to changing priorities and quality delivery within tight time scales
This exciting role is not only a job but an opportunity for career advancement, as my client will support personal development, including gaining qualifications and promotion.
If you are customer focused and enjoy problem solving. Please email your CV and covering letter to sam.driver@randstad.co.uk.