Telephone Account Manager
| Job title: |
Telephone Account Manager |
| Sector: |
Sales |
| Salary: |
£21,000 |
| Reference number: |
MJ2185 |
| Contract type: |
Permanent |
| Job validation: |
Randstad Job Advertisment |
job description
Our client, one of the UK’s leading telecommunications and data distribution specialists are looking to recruit a Senior Account Manager to work out of the Leeds area.
Job Responsibilities:
As a Telephone Account Manager, your duties will include:
? KEY RESPONSIBILITIES
? To achieve and exceed all agreed sales targets and performance measures.
? To develop and grow the existing customer base by means of regular contact including visiting customer premises to determine their requirements.
? To proactively target new business and to seek additional revenue streams.
? To work with office based staff to manage the retail and online accounts that are included within the retail division.
? Develop and maintain a healthy pipeline of opportunities to meet short and medium term business plans.
? To liaise with the retail divisions account managers.
? To qualify, maintain and log all bids and tenders as required from the customer base.
? Establish yourself as the Primary supplier of communications to existing, miscellaneous and new accounts.
? Manage effectively relationship and the defined account base.
? React responsively and in a timely manner to customer queries and issues.
? Develop and maintain good and effective working relationships with all internal contacts.
? Fully understand and adhere to all relevant sales processes.
? Maintain high levels of appropriate product and service knowledge on current and future products.
? Maintain a knowledge of the industry and competitor activity.
? Regularly monitor the account base to better understand buying patterns and to identify opportunities.
? Maintain full, accurate, honest and timely records.
? Respond to management requests in a timely manner.
? To undertake all training required to develop the role as required.
? Ability to manage own diary and time effectively.
? Any other duties as necessary to the role.
Preferred Skills:
? Business focused.
? New business field experience
? Results driven
? Responsive to coaching and self development.
? Adaptable to change.
? Positive outlook.
? Resilient and tenacious.
? Previous account management experience.
? Sales based experience in a telephone or face to face role.
? Competency in working with Single Sales Opportunity planning tools.
Desirable
Industry based experience would be an advantage.