Engineer Co-ordinator/Scheduler
| Job title: |
Engineer Co-ordinator/Scheduler |
| Sector: |
Customer Service & Call Centre |
| Salary: |
£16,000 - £17,000 |
| Reference number: |
MJ2061 |
| Contract type: |
Permanent |
| Job validation: |
Randstad Job Advertisment |
job description
About Our Client
A nationally recognised utilities company based in Bradford are looking for a skilled engineer scheduler to join their thriving Service department. The company offers job stability and the chance to work for a nationally recognised business.
Working in a lively and motivated team, the role offers a busy and challenging day. We are looking for a candidate with great initiative and potential to really progress within the business.
Job Responsibilities:
• To provide a professional and effective service function for the delivery of field based engineers to corporate customers.
• Manage the scheduling of engineers to customer breakdown situations taking due regard to customers priorities and service level agreements.
• Manage the scheduling of engineers to provide maintenance to customers in agreed time-frames
• Be the focal point for breakdown situations and responding quickly and efficiently, demonstrating excellent customer service
• Scheduling all engineers time and ensure effective utilisation at all times.
• Support all works and job administration to ensure an efficient process, including parts administration
In addition be responsible for filling engineers time and scheduling service appointments
Preferred Skills:
- Previous scheduling experience is preferred
- Experience liaising with business customers and monitoring contracts is essential
- Demonstrate excellent geographical knowledge of the UK
- Good PC skills (Outlook, Word, Excel)
- English and Maths at GCSE standard or equivalent
Personal Attributes:
• Able to communicate effectively at all levels and demonstrate excellent customer service knowledge
• Very organised with the ability to multitask.
• IT literate.
• Self starting with a positive attitude
Associated Benefits
• Holidays
• Dress down Fridays
• Parking
• Annual salary review
16000 per annum
Normal working week is 37.5 hours 8.30am to 5.00pm
To apply please email kate.nebard@randstad.co.uk