Customer Service Advisor
| Job title: |
Customer Service Advisor |
| Sector: |
Customer Service & Call Centre |
| Salary: |
£7.50 - £8.50 per hour |
| Reference number: |
RJ11494 |
| Contract type: |
Temporary |
| Job validation: |
Randstad Job Advertisment |
job description
Customer Service Advisors required for a 4-6 month Temporary role with a strong possibility of going Permanent there after. Within this role you will be handling inbound calls and providing full-time support for my clients busy Ipswich based Call Centre.
Shifts are either working early 7am-3pm, or late shifts 3pm-11pm, working 5 days per week between Monday - Sunday (with every third weekend off).
The successful applicants will be joining an award-winning customer service team who are dedicated to providing the right level of support to their customers.
The Role:
- Act as first point of contact for customers with supply fault.
- Deliver excellent Customer Service.
- Communicate well with colleagues for resolution.
Preferred Skills
The Individual:
- Previous customer service experience essential
- Good level of PC literacy, with the ability to learn and use a variety of systems.
- Professional and confident telephone manner.
- Self-motivated, with a good drive to succeed.
- Ability to build good working relationships with other staff and other teams.
Skills required:
- Strong systems skills in Word, Excel and data entry.
- Good communication, verbal and written.
Benefits
- 28 days holiday rising to 33 days after initial 12 weeks
- Foot in the door of a large multinational Company
About the company
Our client is one of the UK's leading Energy companies.